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AI agent

Ask for the outcome. The agent does the work, safely.

Describe what you need and the agent drafts the campaign, builds the workflow or answers the customer, using the channels and systems you have connected. It works inside your permissions and asks before it acts.

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Chat with the AI agent: it drafted an Instagram comment workflow and explains what each branch does before publishing

AI agent

Useful because it is connected, safe because it is bounded

  • Drafts for every channel

    Posts, WhatsApp templates, broadcasts and emails written for each network and audience.

  • Builds workflows

    Describe a process and get a draft workflow you can review, test and publish.

  • Answers customers

    Replies on WhatsApp and social from your own knowledge, and hands over when unsure.

  • Never sees secrets

    Tools run on the server with stored credentials. The model only sees results.

  • Asks before acting

    Anything that sends, posts, writes or runs can require a person to approve first.

  • Leaves a trail

    Every tool call, approval and message is recorded in the audit log.

Chat

Plain language in, finished work out

Ask for a week of posts, an Instagram comment workflow or a broadcast to last month's customers. The agent explains what it did and what it assumed, and waits for your go ahead.

  • Attach files, assets and integrations as context
  • Drafts appear as cards you can open and edit
  • Voice input when typing is slower
  • Chats saved so work can continue later
Chat with the AI agent: it drafted an Instagram comment workflow and explains what each branch does before publishing

Customer conversations

An AI front desk that knows when to step back

The agent greets customers, answers from your knowledge with sources, and hands the conversation to a person for complaints, stock questions and sales, with the full context.

  • Answers grounded in your own documents
  • Clear handover to the shared inbox
  • Public and private replies on comments
  • Every answer visible to your team
Unified inbox with WhatsApp, Facebook and email conversations, AI handling status and a reply composer

Guardrails

Least privilege by default

Each chat and workflow only gets the integrations you attach, with the permissions you set. Side effects wait for approval, and inbound messages cannot talk the agent into using tools it was never given.

  • Per-integration permissions
  • Approval for sends, posts, writes and commands
  • Secrets isolated from the model
  • Complete audit trail

One platform

Works with the rest of Social Agent

Every product shares the same integrations, permissions, approvals and audit trail.

Guides

Learn more on the blog

FAQ

AI agent: common questions

Still unsure? Ask our team.

Which AI models does Social Agent use?

Social Agent routes requests to leading large language models through a managed gateway. Enterprise plans can discuss model choice and custom fine-tuning.

Can the agent see my passwords or API keys?

No. Credentials are stored encrypted on the server and used only when a tool runs. The model receives the result of a tool call, never the credential.

Can the agent send messages without me?

Only where you allow it. Sending, posting, writing to a database and running commands can each require approval, per chat or per workflow.

Is my data used to train models?

Your workspace data is used to answer your requests. See our privacy policy for how data is processed, and contact us for enterprise data terms.

Give your team an agent that asks first

Connect a channel, ask for your first campaign and approve what the agent drafts.

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