1. What does Social Agent do?

If you have any questions or concerns about our use of your information, then please contact us using the contact details provided in the "How to Contact Us" section of this Privacy Policy. Social Agent is a provider of AI-powered social media management software, content creation, scheduling, analytics, and engagement tools headquartered in South Africa.

For more information about Social Agent, please see the "About Us" section of our website.

2. Information Collected

We collect information about visitors to our website, our customers and their users of the service, users of our customers' social media pages/properties, and job applicants. Such information is collected from the following sources:

3. Information Collected Automatically

When you visit our website or use our service, we may collect certain information automatically from your device. This information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include:

• IP address, device type, unique device identification numbers
• Browser type, broad geographic location (e.g. country or city-level location)
• Third party webpages accessed via the service
• How your device has interacted with our website (including pages accessed and links clicked)
• Service usage patterns and content accessed

Collecting this information enables us to better understand the visitors who come to our website or use our service, where they come from, and what content and functionality is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website and/or service.

4. Use of Information

Social Agent processes information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

• Operate and improve the website and service
• Provide the service and other products that may be requested or of interest
• Facilitate subscription processing, reviews and analysis
• Evaluate user interest and needs to improve the service
• Monitor use of the service for troubleshooting and product improvement
• Provide customer support
• Communicate and provide additional information through email or other means
• Conduct online research surveys regarding the website and/or service
• Send reminders, technical notices, updates, security alerts and support messages
• Manage our everyday business needs such as administration, analytics, fraud prevention

5. Information Sharing

We share information we collect in accordance with the practices described in this Privacy Policy. The following are the categories of recipients:

• Service providers and partners who provide data processing services to us
• Customers (including information pertaining to customer end-users) to effectively provide our social media management services
• Law enforcement bodies, regulatory agencies, courts where we believe disclosure is necessary
• Potential buyers in connection with any proposed purchase, merger or acquisition
• Analytics and advertising technology companies
• Any other person with notice to you and your consent to the disclosure

6. Data Retention

We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it in accordance with our data retention policy.

7. Security

Our website and service implement and maintain various reasonable and appropriate administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. These security safeguards include:

• Network and host security controls (e.g., firewalls, intrusion detection systems)
• Data encryption (both at rest and during transmission)
• Operating procedures designed to protect your information
• Regular security assessments and updates

You should protect your user ID and password and NOT share it with anyone. If you believe your credentials have been compromised, please contact our support team immediately.

8. Your Data Protection Rights

You have the following data protection rights:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate personal information
• Deletion: You can request deletion of your personal information
• Portability: You can request portability of your personal information
• Objection: You can object to processing of your personal information
• Restriction: You can request restriction of processing
• Withdrawal of consent: You can withdraw consent at any time

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" link in the marketing emails we send you.

9. International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. Our servers are located in various countries, and our service providers operate around the world. We have taken appropriate safeguards to ensure that your information will remain protected in accordance with this Privacy Policy and applicable legal requirements.

10. Children's Privacy

This service is intended for a general audience and is not directed at children under thirteen (13) years of age. We do not knowingly request personal information from anyone under the age of 13 without requiring parental consent. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us and we will remove the data to the extent required by applicable laws.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this Privacy Policy.

12. How to Contact Us

13. Third-Party Services

Our service integrates with various social media platforms and third-party services. When you use these integrations, you are subject to the privacy policies of these third-party services: